Posturely Technical Support

Thank you for using Posturely. Posturely is a posture reminder tool designed for study and homework scenarios, helping users monitor their posture and receive reminders locally on their device.

Contact Support

If you encounter any issues while using Posturely, please contact support using the following information:

  • Support email: diammd@icloud.com
  • Suggested email subject: Posturely Technical Support
  • In your email, please include your device model, iOS version, App version, the steps that led to the issue, and whether the issue can be reproduced consistently.

We will do our best to investigate and respond based on the information you provide.

Frequently Asked Questions

Why does the App need camera permission?

Posturely uses the camera to perform posture detection locally on the device, in order to determine whether posture issues such as lowering the head, tilting the head, or uneven shoulders occur during study.

Does Posturely upload videos or photos?

No. By default, Posturely’s MVP does not upload raw camera images, store raw video frames, or provide remote live streaming. Posture detection is performed locally on the device.

Why can’t I hear the reminder sound?

Please check:

  • Whether the iPhone is in silent mode.
  • Whether the system volume is too low.
  • Whether the App has the necessary permission to play sounds.
  • Whether the device is connected to Bluetooth headphones or another audio output device.

Why is posture detection inaccurate?

Posture detection may be affected by lighting, device angle, distance, occlusion, and the posture environment. We recommend:

  • Fixing the iPhone at an angle where the upper body, head, and shoulders are visible.
  • Keeping the environment well lit.
  • Avoiding having the face or shoulders blocked by books, arms, or the desk.
  • Maintaining a normal sitting posture as the baseline before starting monitoring.

How do I restore purchases?

If you have already purchased a Posturely membership but your membership status is not shown after switching devices or reinstalling the App, go to the Services & Benefits page in the App and use the Restore Purchases function. Purchase records are maintained by the Apple App Store / StoreKit. Please make sure the current device is signed in with the same Apple Account used for the original purchase.

How do I manage or cancel a subscription?

Annual membership subscriptions are managed by Apple. On your iPhone, open:

Settings -> Apple Account -> Subscriptions

Then find Posturely to manage or cancel the subscription.

Scope

This page is intended for Posturely App Store technical support. The Privacy Policy, Terms of Service, and subscription rules are governed by the information shown in the App and the configuration in App Store Connect.